Refund policy

We want you to be happy with your purchase. If you've changed your mind, you can request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a refund, items must be:

• Unused and unopened
• In their original packaging
• In a resaleable condition
• Accompanied by proof of purchase

To request a return, please email brews@essex-tea.co.uk. We'll provide instructions on how to return your item. Returns sent without contacting us first may not be accepted.

Return Postage

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning items. We recommend using a tracked postal service, as we cannot accept responsibility for returns that are lost in transit.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your order is damaged, faulty or you've received the wrong item, contact us straight away so we can resolve the issue as quickly as possible.

Non-Returnable Items

For hygiene and food safety reasons, we cannot accept returns on:

• Opened food and drink products
• Perishable goods
• Personalised or made-to-order items
• Gift cards
• Sale or clearance items

If you're unsure whether your item is eligible for return, please get in touch before sending it back.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method.

Please allow up to 14 days for your refund to be processed after we've received your return. Depending on your bank or card provider, it may take a little longer for the funds to appear in your account.